Services and Support Plans
Call or e-mail us to get started today.
Services We Offer
- Software : From Servers to Web design to Troubleshooting we'll make sure your computers are not only
running smoothly and quickly, they'll also be prepared for the unexpected. We support
Microsoft Windows 7,
Microsoft Windows Vista,
Microsoft Windows XP,
Apple Mac OS 10.3 Panther, 10.4 Tiger. 10.5 Leopard, and 10.6 Snow Leopard,
Linux, and Ubuntu,
- Hardware : Whether you need assistance fixing a broken PC or advice on a new one we'll make sure your
computers are running without blowing your budget. We work with systems from:
Intel,
Advanced Micro Devices (AMD),
Dell,
Gateway,
Hewlett Packard (HP),
Lenovo,
Compaq, and
eMachines
- Security : With the ever growing use of the Internet for everything from banking and credit card
transactions, to the transmission of personal information security has never been a greater concern.
We're here to help with securing your PC against hackers, viruses, and advertisement programs.
Support Plans
When computers fail you need to know that help is just a quick call or e-mail away.
Learn about our support agreements and how they can put your mind at ease whether it's for personal,
home office, or business office use.
- As Needed : We offer both basic and priority scheduling service for our customers at $75 and $125 an hour
respectively. We offer on-site, remote, and drop-off service. For remote and drop-off service there's no charge
for time spent scanning for viruses, ads, or spent waiting for long tasks like large backups and restores.
- Basic : Every day questions? Need to have a support specialist at your fingertips, but still operate on a budget?
Our Basic plan lets you e-mail or call with your questions and get walkthroughs and explanations whenever needed.
At $25 a month per PC covered it fits into tight budgets. Includes up to one hour a month of e-mail and
phone technical support.
- Professional : Need fast response? Want a technician to remotely complete complex tasks for you? With our guaranteed
by the next business day response times and remote troubleshooting tools many problems can be fixed with nothing more than
a quick call or e-mail from you describing the problem. Requires installation of remote assistance tools. At $50 a month
per PC the professional plan offers competitive support to meet all your needs. Includes up to two hours of
e-mail, phone, and remote technical support.
- Complete : For total support there's no substitute for our complete support.
Includes troubleshooting of problems both on and off-site.
An excellent warranty against problems and safety net for cost effectively keeping your PCs up and running.
At $75 per per month our complete service is a small fraction of the price of keeping technical support
on staff and offers you specialists with top notch skills and experience.
Requires installation of remote assistance tools.
Guaranteed remote assistance by the next business day.
Calls requiring on-site service are scheduled when next available, emergency services available for off
hour and priority needs.
Includes three hours of technical support per month.
No contract required : All support plans are purchased in 6 or 12 month blocks. If you wish to cancel
at any time you will receive a prorated refund for the unused portion of your service. Systems covered must
be in good working order, protected by anti-virus, pop-up blockers, and firewalls at the start of service. Pricing
is per system covered.
Need help?
Contact us any time.
Our technical staff is available to assist you with all your hardware and software needs.
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Computer And Network Support, LLC
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